Good service is something we take for granted, both giving and receiving. I am sure that we each deliver it to our clients daily and expect it in return from those who we instruct and deal with in our working day. In fact, the Solicitors Regulation Authority prescribes the minimum level of service we must … Continue reading
Week 2 on The Alan Titchmarsh Show and we’re already complaining. Faulty goods, poor service, bad food. We’ve all had reason to complain and some people seem to do it more than most, but what are our rights when we are dissatisfied? There are some things you should know and some basic rules to follow. … Continue reading
Following a freedom of information request by think tank Parliament Street, it has been reported that a DVLA civil servant has been dismissed for breaching the ban on using social media whilst at work, even though he was using his own phone. Details have also been disclosed about 3 other employees from the Swansea based Driver and … Continue reading
Kevin Poulter 